Responsible Gaming
Play Safe, Stay in Control
Our Commitment to Responsible Gaming
At X33, we are committed to providing a safe and responsible gaming environment. We believe gambling should remain a fun and entertaining experience, not a source of financial or personal problems.
We have implemented various measures and tools to help our customers maintain control over their gambling activities and provide support for those who may need assistance.
X33 strives to provide entertainment in a positive way. We have major safeguards in place to promote responsible gambling and help players maintain healthy habits.
Prevention
We implement various preventative measures to help players stay in control:
- Deposit limits
- Session time reminders
- Reality checks
- Self-assessment tools
Support
We offer support for players who may need assistance:
- Self-exclusion options
- Links to professional help resources
- Trained customer support staff
- Educational materials
Protection
We prioritize the protection of vulnerable individuals:
- Strict age verification
- Monitoring for concerning patterns
- Parental control information
- Responsible marketing practices
Problem Gambling Self-Assessment
We encourage our customers to identify their degree of problem gambling risk by honestly answering the questions below. This checklist can help you understand if your gambling habits remain healthy or if you might benefit from additional support.
Problem Gambling Checklist
Answer the following questions honestly to assess your gambling habits:
- Do you stay away from work or studying in order to gamble?
- Do you gamble to escape from boredom or unhappiness?
- When gambling and you run out of money, do you feel lost and in despair and feel the need to gamble again as soon as possible?
- Do you gamble until all your money is lost?
- Have you ever lied to cover up the amount of money or time you have spent gambling?
- Have you ever lied, borrowed or stolen to maintain betting habits?
- Are you reluctant to spend gambling money on anything else?
- Have you lost interest in your family, friends or hobbies?
- After losing, do you feel you must try and win back your losses as soon as possible?
Important: If you answered “yes” to the majority of these questions, it may indicate a gambling problem. Please consider seeking professional support using the resources provided below.
Healthy Gambling Recommendations
To maintain a positive relationship with gambling, we recommend the following practices:
- Gamble as a form of leisure – View gambling as entertainment, not as a way to make money.
- Avoid chasing losses – Accept losses as part of the cost of entertainment and never try to win back what you’ve lost by increasing bets.
- Gamble only within your means – Only gamble with money you can afford to lose, never using funds needed for essential expenses.
- Keep track of time and money spent – Set time and money limits before you start and strictly adhere to them.
- Balance gambling with other activities – Maintain a healthy balance of different recreational activities and social interactions.
- Never gamble under the influence – Avoid gambling when under the influence of alcohol or drugs, which can impair judgment.
Self-Exclusion
For customers who wish to take a break from gambling, we provide a comprehensive self-exclusion facility. This allows you to close your account(s) for a specified period, during which you will be unable to access your account or open new accounts.
Self-Exclusion Options
Our self-exclusion program offers:
- Flexible exclusion periods (minimum six months up to five years)
- Complete block on account access during the exclusion period
- Removal from all marketing communications
- Support for returning to gambling responsibly after the exclusion period (if desired)
To initiate self-exclusion, please contact our Customer Service team through the ‘Contact Us’ section of our website. Our trained staff will guide you through the process and provide any additional support you may need.
Legal Age Verification
It is against the law for anyone under the age of 18 to gamble. X33 takes age verification very seriously and implements strict measures to prevent underage gambling.
X33 reserves the right to request proof of age from any customer and to perform verification checks. Customer accounts may be suspended and funds withheld until satisfactory proof of age is provided.
The legal gambling age varies across countries, so we advise you to research your local regulations before participating in any form of gambling. As part of our commitment to responsible gaming, we strongly recommend keeping your account information confidential to prevent unauthorized access.
Our Verification Process
To ensure compliance with age restrictions, we may:
- Request government-issued photo identification
- Perform electronic verification checks
- Require additional documentation if needed
- Regularly audit accounts for compliance
Parental Controls
Parents and guardians have an important role in preventing underage gambling. We encourage the use of parental control software to monitor and restrict access to gambling websites.
There are several third-party applications that parents/guardians can utilize for monitoring or restricting computer access to the internet:
Net Nanny
Filtering software that protects children from inappropriate web content
CYBERsitter
Filtering software allowing parents to add sites for blocking
Google Family Link
Monitor mobile device usage and set digital ground rules
Apple Screen Time
Set content and privacy restrictions on iOS devices
Additional Measures for Parents
- Open communication – Talk to your children about the risks of gambling
- Monitor online activities – Stay aware of websites your children visit
- Secure your accounts – Never share your login credentials or payment information
- Set a good example – Demonstrate responsible attitudes toward gambling
Help and Resources
If you or someone you know is experiencing difficulties with gambling, there are several organizations that provide professional support, counseling, and resources:
GamCare
The leading provider of information, advice and support for anyone affected by problem gambling.
Website: www.gamcare.org.uk
Helpline: 0808 8020 133
GamStop
A free service that lets you put controls in place to restrict your online gambling activities.
Website: www.gamstop.co.uk
Gamblers Anonymous
A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem.
Website: www.gamblersanonymous.org
Remember: Seeking help is a sign of strength, not weakness. If gambling is causing problems in your life, professional support is available to help you regain control.
Play Responsibly at X33
At X33, we believe that gambling should always remain an enjoyable form of entertainment. By promoting responsible gaming practices and providing the tools and resources needed to maintain control, we aim to create a safe and positive environment for all our players.
If you have any questions or concerns about responsible gaming, or if you need support with gambling-related issues, our customer service team is always here to help.
Contact Our Support Team